Return Policy

We make it easy to return orders. If you're not satisfied with your online purchase just send us an e-mail message.

To arrange a return:

1. Send e-mail messages to JAI Customer Service.
or
Call the Customer Service department at 1-800-242-4950 . The Customer Service phone lines are staffed Mon - Friday 9am - 5pm. Eastern Time; excluding holidays.

2. Returns must be accompanied by a receipt.

Items that qualify as a receipt:
* Invoice included in your shipment.
* Printout of your online receipt (provided immediately after your online order is confirmed).
* Printout of your online order status details (provided in My Account section)